Frequently Asked Questions

Below are some of the most frequently asked questions about the tour. Don't see an answer you need? Feel free to contact us with any additional questions.

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How much does it cost?​

Our pricing varies by city, but for many tours, tickets start around $55 USD for kids and $65 USD for adults, however, we recommend you check the individual tour and confirm as prices can change based on city and season.

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What's included in the tour?​

All of our tours include:

• Numerous donut tastings and samples throughout the tour

• One of the highest rated food tours in any city where we operate

• A curated walking and history tour of each city, including the unique history of each donut shop and the surrounding area

• Customized recommendations for you and your group based on your interests (restaurants, music, art, history, etc.)

• Customized assortment of flavors and donut styles based on your dietary preferences

• Numerous Instagrammable photo opportunities near city landmarks, murals, iconic buildings, and more

• An experience your group will absolutely love and talk about for years

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Are donuts included?​

Yes, donuts are always included in the tour. Depending on the city, you may also get a variety of donut types (churros, beignets, bombolone, etc.) or other types of pastries. If you have questions, you can contact us at any time.​

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Is this good for kids?​

Absolutely. It's one of the reasons we created this tour. We know that it can be tough to find kid focused or kid friendly activities when on vacation. This is definitely one of them.

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Is there parking?

In most of our cities, we recommend using public transit or a rideshare service like Uber or Lyft to get to the tour. If you are driving to the tour, we recommend using an app like SpotHero (in the US & Canada), Your Parking Space (in the UK) or Parkopedia (in Ireland) if you are looking for guaranteed parking.

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Is this a walking tour?

Yes. The only transportation on this tour are your feet.

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Is this wheelchair or handicap accessible?

​In most of our cities, the answer is yes. However, depending on the season, street construction, etc. the answer may vary. If you would like up to the minute specifics, feel free to contact us and we'll give you the latest updates.

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If I'm not eating the donuts, do I still need to purchase a ticket?

​Yes. The donuts are a vital part of the tour, but we also provide a guided history tour that you are absolutely going to love. In many cities, the history tour itself would cost just as much as our entire ticket price, so it's well worth the cost.

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What if I have food allergies?

In most of our cities, we can accommodate things like gluten free, vegan, or vegetarian, but not necessarily in every one of our cities. If you have questions or concerns, just reach out and let us know.

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Do you work with larger groups? Corporate tours? Other types of Groups?

Yes! Our tours are typically between 15-20 people, however, we can accommodate larger groups if needed. Just contact us and let us know what you need for your event. It's a unique way to spend your next team building or corporate event, bachelor or bachelorette party, alumni group, wedding activity, school trip, or group tour. We have done the tour for groups up to 100, so feel free to give us a challenge.

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Do you give private tours?

Yes! If you give us 48 hours notice, we can pull together a private tour just for you. Just let us know what you need and we’ll make it happen. You can book your private tour here.

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What are the stops on the tour?

We're happy to share some of the stops on each route. Just contact us and let us know what city you are interested in.

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Do you actually go underground on this tour?

Typically, no. The underground name itself is meant as “secretive” or “in-the-know”, not actually underground.

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What’s your refund or cancellation policy?

You can read it here.

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Where do the tours start and end?

The tours typically start and end at different points within each city. All of our tours start and end near many of the most popular tourist attractions in each of our cities. If you have any concerns regarding distance to your hotel, a local attraction, parking, etc. just let us know and we'll guide you to the best option.
 

When does the donut tour run?

Each city is unique so check availability to see when and what days we are currently running.

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Can I bring my pets on the tour?

Although we love cats, dogs, and most other animals - we can’t allow pets on the tour due to food sanitation and safety regulations. Service animals are acceptable. Thank you for your understanding.

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Anything prohibited on the tour?

Yes. This is a family friendly experience and as such, we do not allow smoking, guns, alcohol, tobacco, vapes, fireworks, or anything else that would jeopardize your safety or others. We don’t enjoy it, but we’ll kindly ask you to leave the tour without refund so as to respect everyone’s health and safety. You will be provided with one warning on the tour, after which point you will be asked to leave the tour without refund.

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Is there any merchandise for sale on this tour?

Yes - we currently have t-shirts, sweatshirts, buttons and stickers for sale in our online store.

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What if the weather isn't good?

We run the tour all year round, so we're used to running it in the heat of summer, the cold of winter and everything in between. The only time we won't run the tour is if the weather poses a danger to our guests. This includes thunderstorms/hail, extreme heat, extreme cold or at the tour operators discretion. We'll always keep an eye on the weather running up to the tour and if we need to cancel, we will notify you via email or phone call. We want to make sure you have the best time possible. If you ever have questions - contact us.

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What if i don't have a good time?

We sincerely hope this never happens, but if it does, please contact us and we will make it right, immediately. We promise!

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Are donuts delicious?

Yes!